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Ready 4 Work Training

After starting the Tutorial, follow the instructions on the Left Side of the Tutorial Screen. The arrow,

will point to the areas where you should click when required; otherwise click the NEXT button at the bottom of the Tutorial Screen to progress to the next step.

Business Communications:
Non-Verbal Communication: Purpose of Business - Communication - Types of Business Communication - Communication Guidelines
Written Communication: Writing Process Overview - Planning - Writing - Revising - Grammar and Punctuation Tips- Specific
Document Tips
Oral Communication: Listening Skills - Presentation Skills - Telephone Skills - Business Meetings - Video Conferences
Communication Targets: Introduction - Customers - Management - Staff

Change Management:
Key Concepts: Introduction - Definition - Why Change Management? - Change Application
Change Fundamentals: Change Roles - Change Principles - Change Skills - Change as Problem-Solving
Change Management Process: Managing Transitions Model - Change Management Steps - Choosing the Target - Planning Initiating Action - Rebalancing to Integrate - Change Consolidating the Learning Moving to the Next Cycle
Resistance to Change: Introduction - Responses to Change - Why Change is Resisted - Resistance Patterns - Overcome Resistance
.

Creative Problem Solving:
Key Concepts: Introduction - Definitions - Differences Between Individual and Group Decisions - Considerations
Problem-Solving & Decision-Making: Identify the Issue/Problem/Challenge - Symptoms or Problems? - Root Cause Analysis -
Decide who should be Involved - Define Alternatives - Evaluate Alternatives Make a Decision - Decision-Making Styles - Decision-Making Tools - Implement the Solution Track/Monitor the Solution
Creative Problem-Solving: Introduction - Brainstorming Lateral Thinking - MindMapping - Using the Internet - Software Tools

Customer Service and Consulting:
Key Concepts: Definition - Differences between -Consultative Selling and Hard-Selling - Why is Consultative Selling Important?
Traditional toConsultative Selling: Developing Expertise Your Products/Services -The Industries you Serve -How Business
Works -Building a Network -Partnering with Customers
Consultative Selling Process: Finding Prospects - Qualifying Need -Getting Appointments -Effective Customer Meetings -Writing Proposals -Negotiating / Closing / Follow-up -Selling the Next Increment
Consultative Selling Skills: Listening - Probing -Conceptualizing -Building Trust -Telephone Skills -Writing Effectively

Health and Safety:
Introduction To Health & Safety: Introduction -Company policy and philosophy -Safe Work Practices -Emergency Preparedness -
Basic Processes and Policies -First aid supplies and support -Who in the office is CPR (etc.) Certified - Basic contact lists in cases of emergency - The Health and Safety committee -Material Safety Data Sheets -Safety Procedures -Fire and Earthquake -Terrorist
Threats - Explosion -Electrical outage -Medical Emergency -Emergency Evacuation -On the Job Injury and Illness -Tools and Equipment
Worksite Analysis: Process - Baseline Activities -Additional Analysis
Accident Prevention: Accident Prevention, - Reporting and Investigation -Accident Prevention -Reporting and Investigative
Procedures -Fact-Finding Interviews -Problem Solving Techniques -Change Analysis / Job Safety Analysis
Industrial Hazards: Recognizing Hazards - Types of Hazards: -Physical Hazards -Air Contaminants -Chemical Hazards -Biological
Hazards -Ergonomic Hazards
Health & Safety Practices: Walking-Working Surfaces -Personal Protective Equipment -Machine guarding -Flammable & Combustible Material -Hand and Power Tools -Confined Spaces -Electrical
Health & Safety In The Office: Environment -Lighting -Seating -Keyboard and Mouse -Monitor and Document Placement -Work
Process|
Health & Safety Training: Introduction -Types of Training -Who Needs the Training? -Training Evaluation

Positive Work Place Environment:
Key Concepts: Introduction - Your Responsibilities
Creating a Positive Environment: Introduction / Key Components -Communication / Collaboration -Recognition -Characteristics
Positive Relations -Mutual Respect / Integrity -Objectivity / Sensitivity / Flexibility -Managing Conflict Effectively
Harassment & Discrimination: Harassment Definition -Discrimination Definition -Types of Discrimination & Harassment -Avoiding Discrimination & Harassment -Reporting Discrimination & Harassment
Business Ethics: Introduction -Personal Ethics -Ethics Violations -Reporting Violations -Whistle Blowing -Resolving Ethical Dilemmas

Team Work:
Key Concepts: Definitions -What is a Team? -Types of Teams -Importance of Teams -When to Use a Team -The Work of a Team -Why Invest Time to Develop a Team - Phases of Team Development -Making the Most of Teams -A Model of Team Effectiveness -High Performance Team Characteristics
Team Kick-Off: Introduction -Team Charter -Team Boundaries and -Authority to Act -Resources and Reporting -
Completion Criteria -Mission and Goals - Ground Rules -Roles and Responsibilities -Champion / Sponsor -Leader / Facilitator -Recorder / Member -Communication Plan -Team Strategy
Team Roles & Relationships: Introduction Leader Behaviors -Team Facilitation -Leader Role vs. Facilitator Role -Directive Behaviors Facilitative Behaviors -Team Relationship Management -Task Roles -Maintenance Roles -Individual Roles
Enhancing Team Effectiveness: Getting Clear on Outcomes -Barriers -Team Assessment -Team-Based Rewards/Recognition -
Teaming Tools -Steps for Chartering a Team -Tips for Selecting a Team Leader -Template Agenda for First Team Meeting -Team Start
-up Preparation Checklist Tool -Steps for Developing Ground Rules -Roles and Responsibilities Matrix Tool -Ice Breaker/Get Acquainted
Activities -Tips for Facilitating a Team Meeting -Tools for Managing Projects
.

The Internet as a Business Tool:
Internet Applications: Communication -Using e-mail -Communicating via Online Messaging -Participating on Discussion Boards -
Working with Virtual Offices -Research -Searching -Evaluating -Citing -Marketing and Education -Building a Personal Web Site -Web-
based Training
Internet Security: Introduction -General Safety Tools -Firewalls -Virus Protection -Spam Prevention -Pop-Up Ad blocking -Privacy and Anonymity

Time and Stress Management:
Key Concepts: Introduction -Characteristics for Attaining Success -Balancing Work and Home Demands
Goal Centered Time Management: Introduction -Planning and Prioritizing -Implementing the Plan
Stress Management: What is Stress? -Sources of Stress -Managing Stress
Communication Targets: Introduction - Customers - Management - Staff

Your Personality at Work:
Key Concepts: Introduction -Psychometrics -Caveats
Your Interests: RIASEC Groups - The Career Key
A Question Of Intelligence: Your IQ - Multiple Intelligences - Emotional Intelligence
Assessing Your Personality: Your Personality -Nine Personality Types -Enneagram Test
Making Use Of Your Results: Introduction -Combining Data -Enneagram Types at Work -Work Applications -Where to Learn More

If you don't have a high-speed Internet connection, you should at least have the following configuration:

Any desktop PC running industry standard browsers (Internet Explorer 4.0 or later & Netscape Navigator 3.0 or later)

Pentium class computer with at least 64 meg of memory.
Dial-up Internet access, we recommend a 58,8 Kbps or faster modem
Multimedia: Sound card required.
Monitor with a screen resolution set to 800 x 600 & 256 colors (Minimum SVGA)